We strive to process all orders as quickly as possible. This process typically takes 1 to 3 business days before dispatch and includes essential steps such as order fulfillment and shipping preparation.
Once your package is dispatched, you’ll receive an email with a tracking number, which you can use on the Tracking Page. Depending on your location and the shipping method, estimated delivery times range from 1 to 3 weeks.
We understand how disappointing it is, and we sincerely apologize. This usually happens when an item becomes unavailable or out of stock while processing your order.
In these cases, our system will automatically issue a full refund to the original payment method and notify you via email. If there is anything else we can do, please contact us.
To change an order, you must request its cancellation and, once we confirm, make a new purchase with the desired items. To cancel an order, please contact us with the order number.
If your order has not been dispatched, we will cancel it and issue you a full refund. If the order has shipped, you must wait for delivery and then request a return on the Return Page.
To exchange an item, you must request its return and wait for our team’s instructions. Once the return is approved, you can make a new purchase with the desired item.
To return an item, please follow the instructions on the Return Page, and our team will contact you as soon as possible.
If your question is not in the FAQs or you need further assistance, please contact us through this form or at info@lavuty.com.
To request a return, please follow the instructions on the Return Page.